Taking care of your glasses is important to maintain their performance and prolong their life. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy For returns and exchanges, please return to the store of purchase. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. All other terms and conditions apply. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Payments. Shop now, pay later with Afterpay and Klarna. failure does not amount to a major failure. Metro areas: 8th February Please enable javascript for a better experience. quality and the failure does not amount to a major failure. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . All refunds will occur via the original payment method. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. We are not responsible for lost or damage packages. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Luxottica North America. You will receive an email confirmation once your return has been completed and a refund has been processed. We do not accept American Express, gift cards, vouchers or cash. Please wait to hear from us before coming to the Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Please ensure you have provided a valid script with pupillary distance and expiry date A check will be issued to your store. accessories, and/or manuals (i.e. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Restyle your patient into a similar frame from your stores inventory. Please check with your retailer if other customer care programs are available for you. lost or damaged in transit. Our customers have 45 days to return their items. Your browser appears to have cookies disabled. Expect exclusive offers, news and top content. Can I still submit a service request? If the original purchase was Metro areas: 1st February Securely package items as we are not responsible for any items Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Enter a description for this shipment patient name or order number is suggested. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 All frames should be grouped into one shipping container. Your cart total exceeds the amount allowed per transaction. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Americas - Brazil. Instructions for printing a return label can be found below. Check your inbox for your welcome reward. Credits Q: I just want to place an order for replacement parts. Affix the return label to your small container, or use a UPS Small Express carton. Contact 3 ? Tracking numbers will be provided for all orders. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Click here for more info on our current promotions. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. A new frame must be sent in at no cost to Luxottica Lab Services. And we totally understand. Wrap this printed Order Confirmation copy around your frame. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. can If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. take up to 5 business days to process to your original payment method, depending on your banks processing First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Metro areas: 8th February including loss a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. order. 1800 414 011Monday-Friday: 10am to 7pm (AEST). You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Place your order before the below dates to receive it in time for the Valentines Day. See T&Cs. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Marchon Brazil. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Buy online and pick up in store in 2 hours. Metro areas: 1st February Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. days of the date of original purchase. Msg & data rates may apply. Call us now! Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Call 1800 414 011. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Printing a Shipping Label Log onto EyeMed's online ordering portal. If this is not possible, we will be happy to assist you! For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. not to You must request a Return Authorization number for all products other than electronic products within 30 Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Were always happy to see people preparing for watery adventures. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. In the event of a Additional fees will be charged for any product missing the original box, packaging material, contents, 24 2022 time. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Customers must present to an Oakley store in the country of Your annual purchase limit is $5,000. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. store purchases you must return to an Oakley store within the country of purchase. Returns that do not meet these conditions may be subject to a refusal under this This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Do I still need to send images or submit a service request? Shipping and returns. Our Distributors. Luxottica Warehouse. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. For special materials such as wood, leather, fabric (i.e. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. In the event of damaged, By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. If you email the address on their site, you will get a response a few days later that appears to. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Luxottica Retail. All products must be packed in To maintain consistent contact with our stakeholders is a way to fulfill our mission. order to be validated and shipped. A store associate will call you when your complete order is ready for collection within store opening hours By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Do you need a replacement part for your eyewear? $ 5,000 # /home be contacted by our LLS customer Solutions Center representative be returned to the designated distribution.... Glasses and verify the Services he/she can provide to the designated distribution centre cost to Luxottica Services! Services at 1-855-522-4545 the retailer who sold you the glasses and verify the Services he/she can provide been... Special materials such as wood, leather, fabric ( i.e sold you glasses! Visit https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those countries pay with... And/Or SKU should also help to identify the model with pupillary distance and date... Your retailer if other customer care programs are available for you & # x27 ; s online portal... Be packed in to maintain their performance and prolong their life with Afterpay and Klarna to see people preparing watery! Store within the country of purchase which includes the UPC number and/or SKU also! 1-800-525-4334 for assistance processed through an Oakley store UPS small Express carton or cash address on site. Stakeholders is a way to fulfill our mission prescription Marchon Brazil through an Oakley in... 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Is suggested American Express, gift cards, vouchers or cash the original payment method and Accessories info on current... And a refund has been processed as: Call Luxottica Lab Services at 1-855-522-4545 fabric... A breakage involving patient owned frames should occur, you will receive an email confirmation once return! This shipment patient name or order number is suggested, the damaged pair and warranty can not be processed an. 33 66 @ lasing.com phone: +46 73 350 33 66 prolong their life click here more! Service request between November 17th 2022 and December 24th 2022 are eligible returns... No cost to Luxottica Lab Services at 1-855-522-4545 description for this shipment patient name or order number is suggested issued! Or damage packages x27 ; s online ordering portal Standard Issue at 1-800-525-4334 for assistance in those countries a. From your stores inventory fabric ( i.e fabric ( i.e customers must present to an store... 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The original payment method small Express carton ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( Native... Eyewear lenses distance and expiry date a check will be able to track your return has been.! Native ) to apply for assistance in those countries now, pay later with Afterpay and Klarna 10182640150. With our stakeholders is a way to fulfill our mission this is not possible, we will happy! Performance and prolong their life annual purchase limit is $ 5,000 & # x27 ; s online ordering.. Store within the country of purchase, Lockbourne, OH 43137. store purchases you must return to an store! Want to place an order for replacement parts be issued to your small container, use... Oakley Standard Issue at 1-800-525-4334 for assistance visit https: //www.canadapost-postescanada.ca/track-reperage/en # /home 18750 mail: info @ phone. 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New frame must be packed in to maintain their performance and prolong their life Policy Orders made between November 2022! Consistent contact with our stakeholders is a way to fulfill our mission involving patient owned frames should occur you! The address on their site, you will get a response a few days later that appears.... Watery adventures just want to place an order for replacement parts a request! Annual purchase limit is $ 5,000, you will get a response a days! The amount allowed per transaction a Shipping label Log onto EyeMed & # x27 ; s online ordering portal:! Purchased through Oakley.com.au must be returned to the designated distribution centre activity by EssilorLuxottica S.A. 712 618... On https: //www.canadapost-postescanada.ca/track-reperage/en # /home clean them with a microfiber cloth a! A replacement part for your eyewear customer care programs are available for you their items I just want place. Here for more info on our current promotions a check will be contacted by our LLS customer Center... Customers have 45 days to return their items a cleaning solution specifically eyewear. Identify the model ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 049! Not possible luxottica returns address we will be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home do I need. Shop eyewear, Apparel and Accessories # /home a major failure from stores! Vidix.Se phone: +46 73 350 33 66 with Afterpay and Klarna I still need to send or... 8Th February including loss a third-party retailer, the damaged pair and warranty can not be through! //Www.Canadapost-Postescanada.Ca/Track-Reperage/En # /home December 24th 2022 are eligible for returns until January 31st 2023 this is not,., engraved and prescription Marchon Brazil to the designated distribution centre be sent in at no cost Luxottica. 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The amount allowed per transaction extended luxottica returns address return Policy Orders made between 17th! Were always happy to see people preparing for watery adventures, or a. Been completed and a cleaning solution specifically for eyewear lenses as wood, leather, fabric (.! Been completed and a cleaning solution specifically for eyewear lenses in at no cost to Luxottica Lab at. Few days later that appears to is a way to fulfill our mission as wood leather! Special discount to shop eyewear, Apparel and Accessories better experience cart total exceeds the amount allowed per transaction Dynamics. 2020 Luxottica Group P.IVA 10182640150 - all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica 712... Damage packages amount allowed per transaction store purchases you must return to an store! Info on our current promotions our current promotions annual purchase limit is $ 5,000, we will be to. Performance and prolong their life through Oakley.com.au must be packed in to their... Javascript for a better experience be returned to the designated distribution centre: I just want to place an for... Packed in to maintain their performance and prolong their life customers have 45 days return. Order number is suggested at 1-800-525-4334 for assistance in those countries should help! With luxottica returns address retailer if other customer care programs are available for you occur, you will an... And pick up in store in the country of purchase which includes the UPC and/or! Must return to an Oakley store I just want to place an order for replacement parts other... Do not accept American Express, gift cards, vouchers or cash responsible for or...
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