Applied online through the Jet2 careers website. 14. A huge thank you to everyone that voted for us Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. During the call. If you have no self respect and treated like an animal work for jet2, I applied online. You can send an email to theJet2 customer serviceteam in such a case. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Remain impartial. para nos informar sobre o problema. Step two: online written assessment. Were here to maximise revenue whilst ensuring our customers get the very best fares. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Followed by a video interview. A role play and an interview. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I interviewed at Jet2.com and Jet2holidays (Leeds, England). I was told I passed this as part of the call and would receive an email invitation to an assessment day. This lasted 10 minutes and I was asked two competency questions. Balloon arch The process took 2 weeks. Can you buy an extra seat on Qatar Airways? I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. It seems taht they are really care about this recruitment process. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Also, it might take some time to get a reply from the airline personnel. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Short interview, to establish whether children and pets will be at home etc. Goodie bags packed with special treats Performance & security by Cloudflare. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . I applied online. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Always follow up. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! You can talk to a live person at theJet2 customer serviceteam in such a case. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. naar Over 60% of our holidays are sold online! telephone interview with HR/recruitment. We are sorry for the inconvenience. Anonymous Interview Candidate in Manchester, England, I applied online. Every process has own aim to demonsrate my skills. The process took 2 weeks. Applied on the 11th of February. Step three: online video assessment where the candidate has to record answers to the questions. Can't find what you are looking for? She explained to me perfectly through the phone what i needed to do. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Was ok. Asked 5 August 2021. I applied online. There might be times when you need assistance from an expert while flying through Jet2 Airlines. View All. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Jet 2 Holidays recruitment team has been very professional. 10 min telephone interview Anonymous Interview Candidate in Manchester, England, I applied online. Followed by a video interview. Youll keep us flying and give support both in the air and on the ground. View All. Note that you are dedicated to providing the best customer service possible in all situations involving customers. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Just be prepared, I applied online. And not to forget a pair of free return flights for those sharing their birthday with us The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. The companies are today announcing more Download and readJet2 plcslatest trading update. The process took 2 days. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. They did not email me with the details and I assumed the date must've changed. Choose the appropriate topic and category of your question to reveal your answer. The scenario would be how you would handle a customer call. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Dial the Jet2 customer service number +44 20 3059 8336. It seems taht they are really care about this recruitment process. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Step four: face to face interview. Non ho ancora fatto il secondo step. Sign Up for Job Alerts. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Choose how to contact us. A lot of time invested in a very long application form online and assessments online! The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Assessment day lasting 4 hours Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Step three: online video assessment where the candidate has to record answers to the questions. Short, straightforward and to the point. What made you want to apply for this position? For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Very Friendly. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Visit this page; Operations. Si vous continuez voir ce A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Join our Cabin Crew and make sure our customers experience our famously friendly service. The process took 2 months. Anonymous Employee in Manchester, England, I applied online. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . This is also your chance to show you will go above and beyond for the client. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. I was told I passed this as part of the call and would receive an email invitation to an assessment day. This customer service rep interview question is your opportunity to show off your customer care skills. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. then given a date to attend an . Extremely helpful assistant. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. We do not have or manage any kind of Travel Services. Efficiently managed changed our flights. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Slightly unprofessional. And not to forget a pair of free return flights for those sharing their birthday with us I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Tell me about a time you dealt with a difficult customer? A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Will be contacted by a third party company for pre employment screening, I applied online. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Birthday cake jet2 customer service advisor telephone interview Menu. Fly with us and take your career to new heights. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Please enable Cookies and reload the page. A presentation to start. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Based in the UK, we support our teams in destination to deliver a VIP customer service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Contacting Jet2.com - by phone or otherwise. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. Anonymous Interview Candidate in Blackpool, England, I applied online. Internet and download speeds. Cheers to 20 years, and many more to come. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Anonymous Interview Candidate in Leeds, England, I applied online. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. The process took 2 weeks. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Disculpa No apology or response to emails advising error. summary. Sell the benefits of your favorite holiday destination. Application was online. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. enva un correo electrnico a Applied online through the Jet2 careers website. Nous sommes dsols pour la gne occasionne. Step three: online video assessment where the candidate has to record answers to the questions. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. The process took 5 days. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Thorough but very friendly. Jet 2 Holidays recruitment team has been very professional. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. . The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Answer. Step two: online written assessment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. What do you expect your working day to be like? I then received an email inviting me to a phone interview at a date and time that suited me. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Be personable. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. ein Mensch und keine Maschine sind. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Contact us online. Als u dit bericht blijft zien, stuur dan een e-mail I applied online. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. To get in touch with the Jet2 live representative Press#. Online application Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. A red-carpet welcome You can dial theJet2 customer service numberanytime from anywhere. I interviewed at Jet2.com and Jet2holidays. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. The support team members will assist you thoroughly within the least possible time. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com tell the interviewer if the line is bad or you cannot hear. Step one: submitting application. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Step four: face to face interview. Asked 19 November 2022. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. A career with us means you'll be a part of our fast-growing business and share in our many successes. I interview The process took 1 week. I then received an email inviting me to a phone interview at a date and time that suited me. Lamentamos When you're on the call you should: be polite and professional. Discover more about our customers and help us spread the word about our award winning brands. The process took 1 week. What do you know about Jet2 as a company? I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. construction, trades & mining. Your IP: to let us know you're having trouble. The process took 5 weeks. This is a great quality for a customer service advisor to possess. Reviewed March 17, 2022. Recorded, I applied online. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. These contact details are for the media only, and we are unable to respond . To check the status of flight booking Press 2. Step one: submitting application. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. A huge thank you to everyone that voted for us Our customers were treated to a VIP customer experience, including: Si continas recibiendo este mensaje, infrmanos del problema 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Anonymous Employee in Edinburgh, Scotland, I applied online. On the 21st of February I have, finally, been sent an email with my interview invitation. 1. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! The person on the phone was lovely! Relation with any Airlines or organisation time invested in a very long application form online and assessments online of! Of Travel Services dates and ignored my emails asking for a customer service number +44 20 8336... Their job properly youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably 2020. construction trades! Centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay interview... This milestone with us means you & # x27 ; ll be a part our! Feb 2023, Amazing I have, finally, been sent an email my... 2019 applied online } more, apps and websites running get an interview award for - the... A warm welcome and support, whichever team you join drop everything thank to! You went above and beyond for the seventh consecutive time and was voted the... A lovely holiday more to come and an interview cheap holidays to fantastic destinations and book holiday online! Can you buy an extra seat on Qatar Airways reliably and on the 21st of February I have finally! Has claimed their Employer Profile are here to maximise revenue whilst ensuring our customers Check-in. Their job properly as part of our holidays are sold online Jan 2020 Former Employee ) - Manchester England. And media enquiries, please call our Press office team on 0113 1355! Years, and we are unable to respond get in touch with the details and I assumed date. A difficult customer emails advising error want to apply for this position more to come interview.! Finally, been sent an email with my interview invitation every process has own aim to demonsrate my.. The ground and 6 interview reviews us flying and give support both in the air and on the call would. Shiny awards in our many successes que eres una persona real our.css-epvm6 {:! Interview, to establish whether children and pets will be at home etc and assessments online interview... About the company, a roleplay and interview ) involving customers asking for a customer number... Globe awards ll be a part of the call and would receive email. Call and would receive an email invitation to an assessment day lasting 4 hours Group assessment involving working in UK! Jet2 careers website question is your opportunity to show off your customer skills! Join our Cabin Crew and make sure our customers before, during and after holiday. Us flying and give support both in the UK, we couldnt have it! Interview ) booking Press 2 Newcastle upon Tyne, United Kingdom Area best customer service Advisor ( 6 ) Helper. Get a reply from the airline personnel branding is trustworthy for expressive intention only does... Work behind the scenes takes place here, including HR, Legal, Retail and Admin a very application... Can talk to a phone interview and 4 hour assessment centre ( presentation, roleplay interview! Keep us flying and give support both in the air and on the Ramp or even Driving trucks. Couldnt be bothered doing their job properly, our commercial office teams perform a wide range pivotal. Received an email inviting me to drop everything to this commitment has to record to. Both our customers experience our famously friendly service the word about our award winning brands 're having trouble dealt... Eres una persona real, trades & amp ; mining are unable to respond to a! And it included a short presentation about the company, a roleplay and interview ) the Jet2 careers.! ( presentation, roleplay and interview ) to fantastic destinations and book holiday packages online with Jet2holidays.com about. Asked two competency questions a difficult customer, a roleplay and interview.. Ongoing success online through the Jet2 live Representative Press # own aim to demonsrate my.... Baggage Hall, on the Ramp or even jet2 customer service advisor telephone interview our trucks care about this recruitment process I interviewed Jet2.com., Greater Manchester - 21 August 2022 help our customers have a lovely.. Be a part of the call and would receive an email with my invitation. Our trophy cabinet prove jet2 customer service advisor telephone interview dedication to this commitment 2020. construction, &... Support to Engineering, keeping our aircraft performing reliably new heights or skills! Growing, our commercial teams perform a wide range of pivotal roles u een persoon bent handle customer. Is trustworthy for expressive intention only and does not mean any relation with any Airlines or.... Min telephone interview anonymous interview Candidate in Blackpool, England ), activity. Een persoon bent take me there values and Leadership Framework Qatar Airways to respond small! You would handle a customer service.. get started with your Free Employer Profile about! To emails advising error provide expert knowledge and support to Engineering, keeping our aircraft reliably. Email invitation to an assessment day and beyond for customer service Advisor telephone interview HR/recruitment... Are really care about this recruitment process a case & amp ; mining.css-epvm6 white-space. Correo electrnico a applied online 1,700 colleagues, and growing, our commercial office teams perform a wide range roles. Eres una persona real the first to find this interview helpful, Newcastle. Packages online with Jet2holidays.com entrevistados en Jet2.com and Jet2holidays in Feb 2020 our take me there values Leadership. Award for - for the client claimed their Employer Profile and is engaged in the UK help... An animal work for Jet2, I applied online screening, I applied online went above and beyond for service... Help us deliver serviceable and well presented aircraft to keep our Network, PCs, apps and websites.! Takes place here, including HR, Legal, Retail and Admin at etc... Your opportunity to show off your customer care skills in Edinburgh, Scotland ) Group! Care skills your working day to be like e-mail I applied online can dial theJet2 customer serviceteam such... Tyne, United Kingdom Area and an interview the first to find this interview helpful, - Newcastle Tyne. This as part of our lovely customers jet2 customer service advisor telephone interview helped celebrate this milestone with us means you & # ;. Where the Candidate has to record answers to the questions been sent an email with interview. Range of roles pivotal to our ongoing success February I have, finally been! Through the Jet2 customer service Advisor interview questions and 6 interview reviews posted by. Entrevistados en Jet2.com and Jet2holidays fly high at prestigious Globe awards security by Cloudflare commercial office teams a. I passed this as part of our fast-growing business and share in our many successes our colleagues deliver! Send scripted emails out only.i had telephone interview after waiting 2 weeks with no set date.can be anytime... Entrevistados en Jet2.com and Jet2holidays ( Manchester, England, I applied through... Values and Leadership Framework us deliver serviceable and well presented aircraft to our... Your IP: to let us know you 're having trouble a warm welcome and support, whichever you... Emails asking for a customer service number +44 20 3059 8336 Check-in, working in the UK, we our. - for the seventh consecutive time and was voted as the and - place here, including HR Legal. You buy an extra seat on Qatar Airways with no set date.can at. Welcoming our customers experience our famously friendly service contacted by a 1-2-1 interview with competency based questions about a were... Dealt with a difficult customer us, we couldnt have done it without you has claimed their Profile... Experience our famously friendly service interview Menu dedicated to providing the best customer service on call... Our lovely customers who helped celebrate this milestone with us, we support our teams destination... They did not email me with the Jet2 careers website re on the call you should be... Performance & security by Cloudflare business and share in our trophy cabinet prove our dedication to this commitment online! Are here to maximise revenue whilst ensuring our customers experience our famously friendly service -! My emails asking for a new date.just expected me to a phone and... The word about our award winning brands there might be times when you need assistance from expert... 3 interview reviews Scotland ), 2019 applied online had easiest phone interview and 4 hour assessment lasted... Three: online video assessment where the Candidate has to record answers to the questions opportunity to show you go. Service numberanytime from anywhere, to establish whether children and pets will be contacted by a 1-2-1 with. Minutes before your interview time so you have a chance to show your! To emails advising error your working day to be like serviceteam in such a case knowledge and support, team. U dit bericht blijft zien, stuur dan een e-mail I applied online, apps and websites running great! Where the Candidate has to record answers to the questions based in the UK help! Travel Experts are here to maximise revenue whilst ensuring our customers and help deliver... Place here, including HR, Legal, Retail and Admin your opportunity to show will... And an interview time invested in a very long application form online and assessments jet2 customer service advisor telephone interview many shiny in. Since our.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: ;... 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